ok thanks guys, I've sold my 360 to a friend, how do I delete everything on the hard drive so he just gets a usable machine with none of my details?
gutted for the games i'll lose, but hey thats life! i take it my gold service will continue and move over with my user profile?
This involves two accounts. We'll start with mine. It's been on the same Slim console since I bought it in 2012. Why was I suddenly forced to re-enter my password? It hasn't changed. The account is on 3 consoles in the same household that I use as well. Now why would it ask me to prove myself on my main console...but not my second Slim nor the Modern Warfare 2 console we have? I figured it'd want proof I'm me on OTHER consoles, not the main one. Why do I need to use proof on the main console?
<br>
The other one is with my girlfriends account, xxTia. Every time she tries to play, the first login attempt wants security proofs. We have to log her out and back in to bypass this. Her account has also sat on the main console since we got it in 2012. It's on that and the Modern Warfare 2. It asks to add more security...yet her email, MY email and BOTH of our cell phone numbers are on file for the account.
<br>
I've never ran into account problems like this. It's extremely irritating that we have to prove ourselves on a console we've owned since January of 2012. Fortunately we can still access out accounts but I'm sure the frustration is understandable. Especially since this only recently popped up a couple months ago AFTER we added so many proofs. How much more do you want?
Also...I can't believe the forum STILL doesn't pick up line breaks. Been years since that problem appeared here...
Your Gold account status and time all remains the same.
You may want to move your save files either into the Cloud Storage or onto a flash drive, to hang onto for later in case you ever want to play again from where you left off. DLC and downloaded games can be downloaded some other time if you ever decide to start playing 360 again.
As for everything else, format the hard drive and restore the console to factory settings.
Formatting is part-way down this page: support.xbox.com/.../storage
To reset to factory settings, go to Settings/System and it's the option furthest down the list I believe. It says either factory settings or return to initial settings.
I have tried this using the Xbox, our computer and my computer at work. It seems to be more of a problem with MSN than anything as they are the ones whose auspices I am under when trying to verify these accounts. I see a ton of info on transferred accounts form the 360 but nothing like this where we are BRAND NEW to Xbox.
Our kinnect is also awful - it only picks up one command. I'm very dissatisfied with this console - especially the way it was hyped to be a media center. I am contemplating returning it if I don't get some resolution soon
G'day all! I understand that many of you are still stuck in a validation loop in regards to your parent and child accounts. This is in relation to a global update issued by Microsoft and recent changes in validating child accounts to comply with the Children's Online Privacy Protection Act (COPPA). I was recently reaching out to folks to gather info about the console error code, and that's no longer necessary.
This change should only affect US accounts. If your region is set elsewhere and you're having that loop issue, I urge you all to contact our phone team to get the issue corrected. If you've already done so, that's excellent. Please keep in touch with that team as they can work with you to resolve this and get your family back online.
If you have any questions please feel free to reach out to me or reply here. I won't be able to resolve this issue directly, however, so please do contact our phone team!
Hi Foleyx90:
Currently there is no way to have him go on Xbox live and play games and download free demos and then prevent him from doing certain purchases if his account is set up as an adult. I don't know if you are aware but there is a Prepaid Code that you can buy at any retailer and redeem on his account. That will let him go online and play games and download demos without makes purchases that you did not intend
Hope this Helps
A lot of people are having that issue. You're not alone. But at least it is only a minor annoyance.
As for the line breaks (as seen above this line) simply hold the Shift key down while you hit Enter on the keyboard.
This feature works in Rich Text Formatting.
Dealing with Microsoft Xbox issues are very confusing considering that you are dealing with the largest computer company in the world. I had the same issue with not being able to get the deal when I clicked on it..................................and what a surprise when I found out that the customer service rep. couldn't help me.............
ive been told to contact you about helping me with my enquieries about changing my gamertag to suit me
My account and 3 others were a part of the Family Gold (which is being discontinued), and we decided to separate our accounts and just be independent accounts. I (being the parent account) have already removed two family members from the pack, but am suddenly unable to access or modify the final remaining account linked to mine.
Also the last remaining family member's account was accidentally set to the restrictive 'Child' status, and I don't have my normal ability and permissions to change this and/or simply remove the final account from the grouping. Anything I could possibly do to remedy this? Thanks!
So does anyone knows how to fix this or what??
Hey there Dork!
I did some tinkering in your account and might have the issue resolved. Give it a couple of hours for everything to process through the system, then try logging out of your account, clearing the cookies and cache on your internet browser, logging back in, and trying again.
Let us know how things go for you! ^_^
You can change the gamertag using the instructions at the link.
support.xbox.com/.../change-xbox-live-gamertag
If you have any issues doing this give phone support a call using the Contact Us link at the bottom of that page.
Alright i just messaged her hopefully she can fix it.
Have you tried re-downloading your profile on your console?
September came with with security updates.
Haven't been able to access LIVE account since September 1st.
No less than 12 phone calls, 8 reference numbers, 6 chats and a letter to Xbox legal with NO RESOLUTION, NO RESPONSE, ZERO HELP!!!! Just a bunch of runaround and poor excuses.
Xbox has left thousands of users stranded with "broken accounts" since the update. Their backlog for support is eons long.
The advocacy team is useless. TWO monts of me emailing them with ZERO response to us with a fix.
They've told us to make a new account and we'll get credit for time. Never mind the more than $1300 spent in the past 4 years on movies, music etc... What are we supposed to do with that!!!??? This is XBOX'S FAULT, XBOX'S PROBLEM, nothing we did caused this "broken account".
We are paying for a service we can not use and we are done being patient and nice about it.
We'll be sending a letter to Xbox legal every week until we get a resolution.
ELEVATED AGAIN : New SRX number effective 12/09/2013 : SRX1226571606
Advised we within 48-hours from today to be contacted by the Advocacy Team. STILL NO CONTACT!!!!
Service Request Number: 1220684270 / SRX122068427ID
It was noted that we were to reset our passwords in order to access our accounts. Any attempt to do so on-line consistently produced the same results that there was a temporary issue with the website. I have tried multiple times per day on over four different systems from laptops, PC's and cell phones and have consistently been given the party-line run around by both Microsoft and Xbox Live Help that it was a "browser issue".
My fiancée and I have spent hours on the phone with multiple phone calls, Live Chats and still, now over +3-1/2 MONTHS later there is still no resolution to this issue.
When logging into my account on-line, Xbox would come up with my old Xbox Gamer Tag with no activity (for a different Xbox)
My ORIGINAL account has been active since 2008/2009 with a new Xbox and has not changed since.
1.) 1216640487 (MSO 09/11/2013) -over a week after I lost access thinking the issue would have been temporary and resolved by now..
2.) 1216440487
3.) 1216656767
4.) 1219065560
5.) 1219893496 (10/10/2013)
6.) 1220684270 (10/18/2013)
Via E-mail from your Advocacy Team who saw fit to delete my Microsoft account (10/24/2013) without consultation and/or consent, and yet there is still NO resolution :
7.) SRX1220684270ID (10/24/2013)
Live Chat Follow-Up :
8.) SRX1220684270ID (10/26/2013) told to use the same reference number.
9.) SRX1220684270ID (11/02/2013)
10.) SRX1220684270ID (11/09/2013) - this included a phone call from Jeff (apparent Supervisor for Hank) who advised that he would escalate this issue (again) with Mandy and the Advocacy Team and call me back on Monday (11/11/2013) at 12:00PM. I noted that we were told 10-days for the issue to be resolved and it has been 15-days since that given time-frame.
TO-DATE (11/17/2013), NO PHONE CALL RECEIVED - AND NO RESOLUTION.
It has been confirmed multiple times that I have a "broken Microsoft account", and attempts to create new E-mail accounts to have my account associated have gone without resolution.
On 10/26/2013 my alternate e-mail address was set-up with the Xbox Live Representative as verified. No further action has been taken since then (another 3-weeks).
I have been more than patient up to this point dealing with multiple attempts to reset and access my account, I have been very patient dealing with your Representatives over the phone for hours on end. After finally receiving some assistance this issue does, however, persist and I have been waiting to hear from the Xbox Advocacy Team to resolve this issue.
I am paying for a service that I cannot use. let alone play any games on without any Xbox Live access (I cannot even get into my Profile). Thus far Microsoft has been unable and/or unwilling to correct the issue. I am sick-and-tired of dealing with this issue that I am requesting that corporate correct this issue and fix my account.
I would like someone to contact me regarding my account immediately please.
I think that if it were your personal service, being a CLIENT, at home for over +3 1/2-months (and counting) and still having ongoing issues, that you too would be frustrated and fed-up with the "service provider".
So, this is about the sixth or seventh person that I've helped, and after I have helped them, the chat window remains open, and I'm wondering if it counts if I manually close it myself?
The probably reason is because of the Home Gold option that was added for the Xbox One, that makes the Family Pack mostly obsolete. That does, of course, leave people sticking with the 360 out in the cold, but realistically in a year or two that's going to be a shrinking minority.
Yeah, it counts, but if they leave without closing they obviously won't be rating you. You'll get the standard 25XP. Just type 'bye.' As a courtesy, just let them know you're going to close it, before typing bye.
Also, wrong forum. This belongs in Ambassador Support.
